PRIVACY POLICY
Last updated: [Date]
Pop’s Gourmet Popcorn (“Pop’s”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit [website address], contact us, or use services available through our website.
1. WHO WE ARE
The business responsible for your personal information is:
- Legal business name: [Registered company or business name]
- Trading name: Pop’s Gourmet Popcorn
- Registered address: [Business address]
- Privacy contact email: [Email address]
- Telephone: [Contact number]
- Data Protection Officer, if applicable: [Contact details or remove this line]
2. INFORMATION WE COLLECT
Depending on how you interact with us and the services you use, we may collect:
- Contact information: Your name, email address, telephone number, and information you provide when contacting us.
- Order information: Billing and delivery addresses, purchased items, transaction references, payment status, and order enquiries, where online ordering is available.
- Communications: Messages, feedback, and customer service correspondence.
- Marketing preferences: Your subscription choices and records of consent or withdrawal.
- Technical information: Your IP address, browser and device information, pages visited, and interactions with our website.
- Cookie information: Information collected through cookies and similar technologies, as explained below.
We collect information directly from you, automatically through our website, and, where applicable, from payment or delivery providers involved in fulfilling your order.
When information is required to process an order, fulfil a legal obligation, or provide a requested service, we will identify it at the point of collection. Without that information, we may be unable to complete your request. Optional information is voluntary.
3. HOW AND WHY WE USE YOUR INFORMATION
We use personal information for the following purposes and rely on the relevant legal basis:
PURPOSE |
LEGAL BASIS |
|---|---|
| Process orders, arrange delivery, and provide related customer support | Performance of a contract or steps taken at your request before entering a contract |
| Respond to general enquiries | Our legitimate interest in communicating with customers, or steps necessary before entering a contract |
| Operate, secure, and troubleshoot our website | Our legitimate interest in maintaining a reliable and secure service |
| Prevent fraud and manage disputes | Our legitimate interest in protecting our business and customers, and legal obligations where applicable |
| Maintain records required by law | Compliance with legal obligations |
| Send optional promotional communications | Your consent |
| Use optional analytics or advertising cookies | Your consent, where required |
Where we rely on legitimate interests, we consider the impact on your rights and freedoms.
4. MARKETING COMMUNICATIONS
If you choose to receive marketing from us, we may send news about Pop’s products, flavours, events, pop-ups, and promotions.
You can withdraw your consent at any time by using the unsubscribe option in our messages or contacting us using the details above. Withdrawal does not affect processing lawfully carried out before you withdrew consent.
Choosing not to receive marketing does not prevent you from purchasing from us or receiving necessary service messages.
5. COOKIES AND SIMILAR TECHNOLOGIES
Our website uses [describe the cookies and technologies actually used].
Essential cookies support functions such as website security and, where available, shopping baskets. Optional cookies may help us understand website usage or personalise advertising.
Where consent is required, we request it before activating optional cookies. You can accept, reject, or change your optional cookie preferences through [cookie settings link].
For details of cookie providers, purposes, and lifetimes, see [Cookie Policy link or insert those details here].
6. WHO WE SHARE INFORMATION WITH
Where necessary for the purposes described in this policy, we may share personal information with:
- Website hosting, technology, and support providers.
- Payment processors and delivery partners, where online ordering is available.
- Marketing and analytics providers, subject to your choices and applicable requirements.
- Professional advisers, such as accountants, auditors, and legal advisers.
- Public authorities or other parties where disclosure is required by law or necessary to establish, exercise, or defend legal claims.
We limit disclosures to information relevant to the recipient’s role and use appropriate contractual and security measures.
7. INTERNATIONAL TRANSFERS
Some service providers may process personal information outside Thailand.
Where this occurs, we will comply with applicable transfer requirements and use appropriate safeguards or another lawful transfer basis. You can contact us for further information about transfers relevant to your data.
[Confirm whether international transfers occur and identify relevant destinations or providers.]
8. HOW LONG WE KEEP INFORMATION
We retain personal information only for as long as needed for the purposes described in this policy, including applicable legal and recordkeeping requirements.
Our retention periods are:
- Enquiries and customer correspondence: [Period after the enquiry is resolved].
- Order and transaction records: [Period and applicable legal requirements].
- Marketing subscription records: Until you withdraw consent or [other defined expiry criterion].
- Records of marketing opt-outs: [Period or criteria necessary to honour the opt-out].
- Website logs and analytics data: [Period].
- Cookie data: As described in [Cookie Policy or cookie settings].
Information may be retained longer where necessary for a legal obligation or an ongoing dispute. When no longer needed, it will be securely deleted or anonymised.
9. HOW WE PROTECT INFORMATION
We use appropriate organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
Access is limited to authorised people who need the information for their work. No website or transmission method is completely secure.
10. YOUR RIGHTS
Subject to applicable law and relevant exceptions, you may request to:
- Access your personal information and obtain a copy.
- Correct inaccurate or incomplete information.
- Delete, destroy, or anonymise information.
- Restrict the use of information.
- Object to certain processing, including direct marketing.
- Receive or transfer information where the right to data portability applies.
- Withdraw consent where processing relies on consent.
To make a request, contact [privacy email address]. We may need to verify your identity before responding and will handle your request within applicable legal timeframes.
You may also lodge a complaint with Thailand’s Personal Data Protection Committee or the competent supervisory authority.
11. CHILDREN’S PRIVACY
Our website is intended for a general audience. Where a child’s personal information is processed and consent is required, we will obtain consent from a parent or legal guardian where required by law.
If you believe a child has provided personal information without the necessary consent, please contact us so we can review and address the matter.
12. THIRD-PARTY LINKS
Our website may link to third-party services, including social media, maps, or payment platforms. Those services handle information under their own privacy policies. Please review their policies when using them.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes to our services, practices, or legal requirements. The latest version will be published on this page with an updated date.
Where required, we will provide additional notice or request consent before making relevant changes to how we process your information.
14. CONTACT US
For questions about this policy or to exercise your privacy rights, contact:
Pop’s Gourmet Popcorn — [Legal business name]
Email: [Privacy email address]
Address: [Registered business address]
Telephone: [Contact number]
